Air Canada's chatbot made a promise. A tribunal made the airline keep it.
A public case that established a simple point: a customer-facing assistant speaks for the company that deploys it.
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AI assistant security, without the fog.
Public incidents, attack education and operational resilience — factual analysis for digital, risk and security teams.
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Why your AI does what a stranger tells it
Prompt injection explained without jargon: what direct and indirect attacks are, and why they are a property to manage.
Read the articleThe customer-facing system your DORA testing forgot
Why a customer-facing assistant belongs in resilience testing — as a source of evidence, never a shortcut to compliance.
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